Sometimes we only think of Customer Service as a process that occurs after a customer purchased a product. Can I suggest to you that it starts before that?
Good customer service starts from the moment we start engaging people. Customers will look for our intentions right from the beginning as we interact with them. They will get a sense of either our compassion or a lack of focus on customer service.
We start our Customer Road Map with how we approach our customers. In the INVITE section of your Learn Guide, let's think about what will show our customers that they come first when we invite them to an appointment.
"I try to be respectful of their time,” says Wellness Advocate Debbie Rowlison. “I ask if it's a good time to talk when I call. I ask what day would be better? What time? I give them two options. I ask if they want to talk in person, on the phone, or even FaceTime! By giving them some choices, it puts the customer at ease and helps them to not feel overwhelmed in setting aside the time to meet with me. This makes me successful in setting up an appointment where I can serve them."
QUESTION – WHAT ARE SOME QUESTIONS OR PIECES OF INFORMATION THAT WE CAN GIVE TO CUSTOMERS WHEN INVITING THEM TO SHOW THAT THEY COME FIRST?
