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STEP 10 – SUPPORT

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So far, we’ve learned about several ways to show that our customers are first in the way we INVITE and PRESENT to them. Things will look very similar in these two areas across the board with Wellness Advocates.

But this third area, SUPPORT, is where we will see variations and personalization.

Here is where your business can really stand out. Many Wellness Advocates make mistakes here, so we are going to spend the remainder of our training talking about the idea of SUPPORT.
We are going to talk about how following up, Social Media, emails, online education, and personal calls can impact this area of CUSTOMER SUPPORT.
Sometimes, we can get caught up in an INVITE/PRESENT cycle. We invite a new contact to hear our presentation and they buy, but then we disengage only to chase a new lead to invite.

If we stay in this cycle, our customers can have buyer’s remorse or never purchase again.

It is likely that Essential Oils will not transform their lives or they will find someone who WILL SUPPORT them throughout their oil journey.

When we SUPPORT a customer well, we will naturally see repeat sales. We will turn our first sale into many sales, and potentially even a person that will influence others to change their lives as well.
I PUT MY CUSTOMERS FIRST AND EFFECTIVELY SUPPORT THEM AS I GROW MY BUSINESS.
The easiest and fastest way to build your oil business is to keep and support the customers you already have.
Wellness Advocate Jeri Grimes shares with us the value she adds to her customers.

“I tell them that they get ME when they buy oils,” Jeri said. “They get to be educated by me. I get to share my knowledge with them. I can become a Wellness Coach for them and show them each step of the way. That is part of their whole package. We have to sell ourselves, and so adding that part personalizes it a little bit more.”

QUESTION – IN WHAT WAYS DO YOU CURRENTLY SUPPORT YOUR CUSTOMERS?

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