Creating Loyal Customers

If you have attended our other team training classes, you might remember that we emphasize how amazing it is that you can build your own business around your own schedule. Whether you are on your lunch break, waiting in a line of cars to pick up your child from school, or finding peace and quiet...

CONGRATULATIONS on starting your Essential Oils Business. In our company and team, we have a saying that we live by: CHANGING LIVES ONE DROP AT A TIME. It’s such a beautiful thing to witness others coming alongside that mission and vision. We are thrilled to have you on our team. We find that...

Before we dive into our topic, let's take a moment to ASSESS current skills. Performing an ASSESSMENT of where you are will help you celebrate wins and know where to focus as you go through the training. Go here and download your ASSESS guide: http://bit.ly/EOA-CUSTOMERS-AssessGuide. QUESTION –...

Every time you step out as a leader, whether you are already leading a team or looking to start recruiting, it is important to dress yourself in Essential Oils. To help with this, during each training, we will focus on an Essential Oil that can help you move forward in your business. As we...

This training will walk you through what steps to take as you effectively support your customers and grow your Essential Oils business. As we begin to dig into this topic, we want to start with the end in mind. There is one piece that will hold all our training together. This is what we call the...

In everything that we do, we must put our CUSTOMERS FIRST! When we have great customer service, we will see tremendous results in people's lives as well as our oil business. When we get customer service right, we will have larger volume, more referrals, and more fun! In the end, more builders...

Sometimes we only think of Customer Service as a process that occurs after a customer purchased a product. Can I suggest to you that it starts before that? Good customer service starts from the moment we start engaging people. Customers will look for our intentions right from the beginning as we...

As we PRESENT Essential Oils to our customer, there are a number of things we can do to show them that they come FIRST. Remember – I PUT MY CUSTOMERS FIRST AND EFFECTIVELY SUPPORT THEM AS I GROW MY BUSINESS. A customer can feel very overwhelmed when we give them too much information. Since our...

When it comes to the end of the Sales Presentation, we want to make sure we MAKE IT EASY for your customer TO BUY. Giving only two options at a time is helpful in servicing our customers. By doing so, we can eliminate the confusion or feeling of being overwhelmed with the 10 or so kits our...

So far, we’ve learned about several ways to show that our customers are first in the way we INVITE and PRESENT to them. Things will look very similar in these two areas across the board with Wellness Advocates. But this third area, SUPPORT, is where we will see variations and personalization. ...

The first goal in supporting customers is to make sure that they have what we like to call an OPEN YOUR KIT appointment. You may call it a Wellness Consult or Follow-up Appointment. Either way, this is the next step after purchasing some Essential Oils. After a customer has purchased, either by...

Think about how you would feel if your best friend or spouse remembered that your favorite flowers were red tulips, and on one random day they surprised you with a gift on your desk of a vase of radiant red tulips. How would you feel? That personal touch may really affect you because someone...

After a purchase, we can show our customers how much we value them by taking the time to make a personal CALL. When we call customers, we are employing the "go above and beyond" approach to our customer’s needs—but at the same time, we are doing something that is EXPECTED by anyone who has ever...

There are several ways to support your customers with ESSENTIAL OIL EDUCATION beyond Social Media. Obviously, the more ways a customer learns to use their oils, the more they will adopt them into everyday life, naturally resulting in increased purchases. ESSENTIAL OILS ACADEMY has over 40...

Personal touches are so powerful in our business, but how can we KEEP TRACK of all of that information? Making customer calls can really help grow your team's volume and sense of community, but how can we remember WHO to call and WHEN? Don't forget the amazing Customer Road Map for implementing...

SOCIAL MEDIA platforms are a great way to support your team. There are several things that we can do to effectively support our customers with social media. If social media is a way you want to reach your people, then we need to answer a few questions so we can keep your customers first. 1) What...

As your customer service grows, so will your RECRUITING efforts. You will begin to find builders who want to do what you do – Changing Lives One Drop At A Time.   They will also have a great role model who showed them the way to be effective in putting their customers FIRST!   Remember: I PUT MY...

I hope this training has helped you see many ways you can positively impact your Essential Oils business. Now is the part where we take all our new knowledge and IMPLEMENT it. Go here and download your IMPLEMENT guide: http://bit.ly/EOA-CUSTOMERS-ImplementGuide. This will help you to create your...

In our team trainings, we love to collaborate. All of us have our own unique gifts and abilities. So, please leave us any QUESTIONS you may have. Feel free to comment and help answer any QUESTIONS someone else may have. We love making this a team sport! QUESTION – WHAT QUESTIONS DO YOU HAVE...

Here are some RESOURCES for learning more on the topics we covered in the Sales Road Map. Check out this podcast by Emerge sales coach, Tasha Smith, on Five Steps for Customer Retention: http://emergesalestraining.com/34/  Let’s talk with Tiffany Peterson about Nourish Your Network: https:/...